WVU Medicine Berkeley Medical Center - Martinsburg, West Virginia

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A Disappointing and Disrespectful Experience at City Hospital, Martinsburg

I am deeply disheartened by the way I was treated at City Hospital tonight as I was advocating for my mother's urgent medical care. What should have been an environment of compassion and professionalism turned into an experience that felt discriminatory and humiliating.

As a Black woman, I was made to feel judged and unwelcome, simply for expressing concern about my mother’s well-being. Without any justification, hospital staff called security, who stood watching me as though I were a threat. I never raised my voice, acted aggressively, or caused any disturbance—yet I was treated as though my mere presence warranted such drastic measures.

This experience was not only embarrassing but also deeply troubling. Hospitals are supposed to be safe spaces where families can turn for support during critical moments, yet tonight I felt anything but safe.

City Hospital must do better. Patients and their families deserve to be treated with dignity, respect, and fairness. There is no room for prejudice or discriminatory practices, and incidents like this undermine the trust that communities place in healthcare providers.

I hope the administration takes this as an opportunity to reflect and make meaningful changes to ensure that all patients and their loved ones are treated equitably and compassionately in the future.

Erin M.

I had to go here yesterday. I drove myself since my crappy health coverage, PEIA, charges upwards of $600 for ambulance rides...
Anyway, I walked in with severe chest pains, shortness of breath, could barely walk and the front entrance staff just watched me struggle instead of getting me a wheelchair. At the end of the visit, I still had chest pains and the doctor was nasty and told me to up my anxiety medication. Now, at least the doctor gave me a note for two days of rest but from now on whenever I have chest pains I will go to Winchester Medical.

Shaolin

Today we had an emergency within the family that brought us to this ER. The two women at the front desk around 2pm today treated us like we were such an inconvenience to them. They had the worse attitudes and really acted like they hated their jobs. If this line of work isn’t your passion and you don't treat patients the way you are supposed to then GET A NEW JOB!! really wish I caught the ladies names because y’all need to quit or be fired. Do better!

Riana M.

5 stars go to these women in L&D!
1.) Nurse Jess
2.) Nurse Dawn
3.) PCT Madi
I recently had my daughter here and these 3 women were absolutely amazing and outstanding. I can’t say enough about them. Attending on my every whim, made sure I felt included, made sure I never went without. Nurse Jess deserves a standing ovation. Found out my room was dirty and she went out of her way to clean and remake my WHOLE bed! Absolute godsend of a woman. I’m glad to know that there are wholesome people out there that still care about the patients.

Shelly D.

Stayed over night and the nurses upstairs that helped me in my room were amazing but when I first came in the nurses downstairs in the ER waiting room were absolutely horrible. They twisted my words acting like nothing was wrong with me and when I had questions they seemed to be bothered. Just leave if you are so miserable in your career. I'm sick and not in the mood to deal with the attitude, anymore attitude I would've lost my mind!

Kerstin K.

This is a terrible hospital that is incapable of caring for ED patients. I have been here for 4 hours and am still sitting in the waiting room. I understand triage and am very sorry for the patients worse off who are being prioritized, but the attitudes and actions of the staff here are deplorable. Have a tiny shred of empathy or care maybe. All I see is a bunch of cows chewing their cud and laughing and ignoring people who actually need care. Good luck surviving a trip here.

Nicole B.

I had my daughter here around the middle of December. Dr. Benor and staff delivered her. I just want to say thank you for giving me the best experience. Everyone was kind and helpful and answered all of my questions with ease. Although it was quick and I had no troubles, so it was a very quick recovery, I couldn't be any happier. From Labor and Delivery, to Mother and Baby, and even the Peds unit, that we got moved to (because there was more babies being born than they had rooms for upstairs) every single one of you are amazing. My baby girl is growing great and we at home have loved every minute with her. I enjoyed talking to each of you and though this was my second baby, you all taught me things I didn't learn or know from the first time around. You're much appreciated!

Dan T.

This hospital is nothing shy of a joke!!!! My sister just had my brother n law there because he was diagnosed with blockages in his neck and subsequently had a stoke. My sister is wheel chair bound and uses a scooter to get around. She is overweight and that also leads to her inability to function normally. Her husband had been taken to a local hospital in Keyser, WV and then transferred to Berkeley Medical Center because of needing a vascular surgeon. My sister had to get a hotel room in order to stay in the area but was called in to stay with her husband due to the fact that he was becoming combative with the staff because of his illness. She agreed and went to the hospital in order to be of some help to the nurses in the way of feeding him and keeping him calm. The next day which was yesterday January 1st 2025 after being in so much pain herself, she was approached by one of the nurses telling her that she felt that my sister should go down to the ER herself because of the swelling in her legs and the pain she was in. My sister told the nurse that she would be ok and that she wanted to stay with her husband in case he needed her help as he would not eat anything without her getting him to do so. The nurse continued to try to talk her into it and even told her that she would have someone come by to wheel her down to the ER and then back when she was done. The nurse was very persistent in trying to talk her into going so my sister finally agreed. The took X-rays and gave her pain medication to help get her thru the night. The next day she was met with the same nurse and three security guards demanding that she leave the hospital with the reason that she was a liability to the hospital and that she was not the patient there that her husband was the patient. She tried to explain to them that she was asked by them to go to the ER and wondered why they had sent three security guards to her to enforce the fact that they wanted her out of the hospital. This whole situation was over the top crazy and very disheartening to my sister who at the time didn't have a hotel room to go to and also because she was worried about being with her husband as it had already been brought to her attention that the staff was not doing their job in his regards either as he had not been eating because his tray of food had not been touched. The nurse eventually brought another female doctor to the room which was on the fourth floor of this facility and the Doctor asked her what seemed to be the problem. My sister explained to her the situation and the how poorly she was treated after being asked to come in and help with her husband and the Doctor stated that she didn't think that they were trying to be mean to her that it was a matter of liability for them. My sister explained to the doctor that she hadn't asked anyone from the hospital to help her in anyway and that she only agreed to go to the ER after the none stop prompting that was done by that same nurse who was being extremely rude to her. At that point this very rude nurse stated "See what we have been dealing with"? My sister decided to take her husband from this hospital today and bring him home as they wanted him out of their facility as well and told him and her both that they couldn't do any operating procedures on him until a month as they felt that he would not be a good candidate for surgery at that time. They wanted to wait for an entire month to do so even though both arteries in his neck were 80% blocked and he is at high risk because of that for another stroke or even a heart attack.
I would not recommend this hospital and especially the fourth floor staff most notably this particular nurse (and you know who you are!) to anyone that I really cared about. My own son in laws mother works for this hospital and she recommended to me to tell my sister to get him out of there as fast as she possibly could because they do not take care of their patients and have a reputation of the lack of caring and skilled staff. Shameful place!!!!!!