Williams Automotive, Inc. - Little Rock, Arkansas

Joe M.

Got my 72 C10 running again. Found the problems I missed, fixed them and all with constant communication. Perfectly honest mechanics with amazing work quality.

Pat H.

We have used Williams Automotive for over 35 years. We have found Dennis and his staff to be knowledgeable and honest in their service. Even though we are not located in East End, it is worth the drive to take our vehicles to Williams Automotive to be serviced. We know that we will be treated honestly and receive quality service at a fair price. Highly Recommend.

Morgan F.

Good Shops Are Hard to Find—This One Stalled, Dodged Their Warranty, and Changed the Rules to Avoid Fixing Their Own Work—I Tried Several Times to Support a Local Business Before Making This Verdict—They Let Me Down Every Time.

Summary of Experience:

• Initial Service: On September 22, 2023, I paid $945.95 for lower ball joint replacement and an alignment on my Ram 1500 (an outrageous price, nonetheless) with 84,396 miles at the time. The service came with a 24-month/24,000-mile warranty.

• First Issue – July 29, 2024: The vehicle began swaying to the left and clicking over bumps. Having dealt with this before, I suspected the ball joints. I trusted Williams Automotive Inc. and scheduled an appointment. The shop claimed they couldn’t replicate the problem and charged me $46.28 for the visit.

• Fall 2024 – Problem Worsens: The issue became persistent. Using a mechanic’s stethoscope, I pinpointed the noise coming directly from the driver-side lower ball joint. I schedule another appointment, where the shop confirmed the lower ball joint was indeed the culprit, but not until I had to tell them 3 times how to replicate the issue, and then drive there myself to show them. The mechanics were in-denial and have “never seen a new part fail in all my years”. This is when the backpedaling started. Despite the warranty, the shop stalled hard to fix it citing they needed a new appointment and more time. (More time to investigate other components, because they failed to believe the ball joint would go bad that new… when we just confirmed. This new appointment would require more money).

• March 2025 – Final Attempt & Policy Change: After personally replacing the parts myself, I called for an alignment. The shop refused service, stating: “We do not perform alignments on vehicles that had work done at other shops OR by customers.”

Detailed Account:

Believing in supporting local businesses, I entrusted this shop with my Ram 1500. On September 22, 2023, at 84,396 miles, I paid $945.95 for a lower ball joint replacement and alignment, covered under a 24-month/24,000-mile warranty.

On July 29, 2024, at 97,450 miles, I returned to the shop with concerns of ball joint failure. They could not find an issue and charged me $46.28 before sending me on my way. I took their word for it and continued driving.

By Fall 2024, the issue had worsened to the point where it was 100% repeatable. Using a mechanic’s stethoscope, I verified the noise was coming directly from the driver-side lower ball joint and scheduled another warranty appointment.

Despite explaining three separate times—when I scheduled the appointment, when I dropped the vehicle off, and when they called claiming they couldn’t hear it—the technicians still said they could not replicate the noise.

Frustrated, I drove there myself and showed them exactly how to do it.

The truck was on a lift inside a metal building, running with an aftermarket exhaust, mechanics listening with no stethoscope—of course, they couldn’t hear it. We took it outside, and immediately, the grinding and clicking noise was obvious. The master technician and three other employees were present, and suddenly, everyone could hear it.

The master technician confirmed the noise was isolated to the lower ball joints. Despite this, the shop refused to honor the warranty and instead said they “didn’t have time” and needed to “investigate other components.” a clear pattern of avoiding warranty work.

After personally replacing all faulty parts, I called to have an alignment performed. Ironically, the printers broken, so you can’t get a printout of the report. Suspicious… That is also when the final policy change surfaced. The shop refused service, stating:

“We do not perform alignments on vehicles that had work done at other shops OR by customers.”

Ironically, they had no problem doing my other alignments after performing work myself… “Policies change” is what they said.

Please, do it right the first time, go elsewhere and save yourself in the long run.

scot C.

From the StLouis area visiting daughter leaving Sunday. Had what I thought was a rear brake issue. Stopped in around 11am explained the issue. They got it in , a rear rotor issue , replaced and ready to go by 4PM . Very reasonable cost. Chris at the front desk was great to work with. Thanks so much.

scot H.

When I went there jus because they were close to my home. I took them a 66 ford mustang. I need 1 when stud replaced. I even brought them the replacement. Took about 30 minutes at max.. Cost was 75$. I understand stand prices have increased..understandable. but 1 wheel stud.. thats a bit high..my opinion..of course last month there competitor.. same town down the street.. no name..charged me 500$ for a 1 day rebuilding of a carburetor same car..that truly runs no different.
I wish I could find a good reliable/affordable mechanic

Starla B.

We have used Williams several times, and have always been very happy with their mechanical work and service! Everyone here is so friendly, and they seem to actually care about their customers. They understand times are tough and try to get people the best prices. It's still expensive though, just like it is everywhere! They don't try to sell you repairs you don't need. They do keep you updated on pricing if anything changes. They have a comfy waiting room, with space for a child or two. Most importantly, they do the job right the first time!

Tom C.

Our company has been using Williams Automotive for over 25 years for our service truck fleet maintenance. They have never let us down and have always had outstanding customer service.

Fuzzman

Been a customer for many years and a few cars and I've never had any problems with them. They're really quick and friendly employees.
11/19 edit - can't recommend them anymore. They did a brake job on my car and rotated the tires. But they put the baldest tires on the front of a front wheel drive car. Either they're not very good mechanics or very shiesty. Either way, they won't get my business anymore.