West Hartford Steben Auto Glass - West Hartford, Connecticut

Melanie O.

I felt the need to respond to the review left by Marisol Wilkos.

We sincerely apologize for the frustration you went through. In any company, things happen. You get that one job that just doesn't go right and you do what you can to fix it. We pride ourselves on our customer service and we feel that we solved this issue to your satisfaction. While this review is understandable, please understand that it would have also been helpful to mention that we stood by our word and made this right at no cost or inconvenience to you.

Marisol W.

Went to Steben,s Auto in West Htfd. Park Road to replace front windshield and what a horrible experience!! Peter is the tech. then he lies about the glass wasn’t flushed leaving a finger gap between due to vehicle being an older model! Then tells me after raising concerns he proceeds to tell he cannot do same work as original factory. Unfortunately also the outer trim seal around glass not flush as well exposing the glass, literally my finger fits in gap, and last the inside seal was removed and not replaced exposing the seam separation between glass and inside roof liner that eventually sag! SO FRUSTRATED!!

Paul T.

I had to get my windshield replaced. Stone crack from the winter roads. Called up and talked to Peter Steben and he took the information and ordered the windshield. Set up an appointment
for installation also.
Brought in the car and the job was done on time. Excellent installation. Nice clean job. He handled everything with the insurance co.
Very nice people to deal with and this is the second windshield
I have replaced there in the last 2 years. Different cars.
5 star service.

Sheila B.

Excellent Experience at StebenAuto.. From first bringing my car to picking it up when it had been repaired I dealt with the Most Professional, Knowledgeable, And Caring Staff,, Owners and Employees,, Thank You For All You Care And. Dealing With Insurance To Assist Me. Will Highly Recommend,,

Molly J. T.

The people at Steben's are always so thorough, friendly, knowledgeable, and responsive. They take time to explain without tons of jargon or being condescending to someone who knows nothing about cars. I have been going to them for years cannot recommend them highly enough. They really go the extra mile to ensure customers trust their recommendations and their handiwork work.

Matt

One of the few car shops that will actually down-sell you.. I wanted to get some rusty panels swapped out on an old car. They looked it over and said the cost would not be worth the car value. There's too many scams in the mechanic world, so I really appreciated their honesty. I now go here for all our cars. Recently got the AC repaired, was very reasonable pricing and quick turnaround time.

John H.

Steben's Great Work, good pricing, friendly . I used them for auto body repair for my wife's SUV after a deer ran into side of car. They did a great job on the repair completed within a weeks time. They were spot on matching the paint which was tricky multi tone/shades Black Pearl.

Jonathan B.

Friendliest mechanic shop I’ve ever gone to. I went here upon recommendation from my girlfriend, who also had auto work done by Stebens. They were able to work me in quickly for an AC repair and had my vehicle serviced in just a few hours. Will definitely return if I need any other automotive work done.