RT Computer Repair - Waterbury, Connecticut

Jose S.

I came to the repair shop for a bad charging port. He used a multimeter incorrectly and convinced myself the issue was a bad charge cable. I paid 80 dollars after he held the laptop for a few days. I don't know if he did any more tests. The charging cables were another 80 dollars on Amazon and I had to go through three before I was sure the issue wasn't the cables. The owner didn't answer back my text when I let him know my pc was still having problems.

This owner also tried to sell me services that I've learned aren't helpful or necessary while he was charging me so much for doing nothing. This whole thing set me back months and sure enough when I went to another business, the issue was a bad charging port.

I can't say for sure it was deliberate scamming but this person didn't know how to use a multimeter, telling me the readings need to be completely exact to the advised reading. He decided my charge cable was broken for a .2 difference between it and the power need. Any manual or DIY video from people and businesses mention that there's always a loose variance of readings because the current isn't going to be constant or exact.

Atherlie

Robert seems to understand what a customer wants from a PC repair shop, assurance, guidance, and getting your errors/issues solved quickly. Overall an easy experience that was greatly appreciated.
It’s 2021, Robert has saved me once again from losing an investment and has provided a speedy service and at a great price compared to my potential loss. I highly recommend RT repair for your desktop needs.

Kenneth E. F.

To find the office, walk through the auto sound shop into the back. Don't let the "dorm room" look of the office turn you off. There are plenty of other PC repair shops in town to choose from that have expensive looking office space and furniture. You come here for only one reason and that's to get your gear repaired. Had an amber light lit on my desktop power button. Brought my system in and by the following morning, the problem was identified and was called back with my options. My system was repaired by the end of that same day and I am back in business. Give them lots of credit for proactively calling to keep me in the loop through the process. They keep their overhead down which translates into reasonable labor costs. Very friendly and professional. Just off Route 84. Highly recommend this repair service!

Tqurtle

Robbie knows how to repair any type of computer. He has amazing skill of process of elimination finding out the problem of your machine then giving you a solution. Robbie has all the tools to open your machine and does screen repair too. I recommended his service, serviced by him for years. He’s fixed my machines and built my rig too.

Gordon L.

Excellent service. Provided me with the help I needed

Hilton J.

Great service, and diagnostics, Rob brought my HP laptop back to life, it was bricked, couldn't even get a soft boot out of it. He took care of it quickly, at a more than fair rate, and explained what the issues might be. I'd go to RT's again, good people !!

Amanda E.

Great experience! I dropped my school laptop and damaged my screen. Literally thought my life was over but Roberto was able to fix my screen the same day. Awesome work and very friendly and professional. I would definitely go back!

Wanda C.

My PC would not power on and I fully expected to need a new motherboard or a new PC. Rob at RT checked it out while a waited - only a few minutes - and determined it needed a new power supply! It was ready within 2 days, the repair was very reasonably priced, Rob was personable and professional! Do not bother going anywhere else!!