Root's Auto Repair - Old Saybrook, Connecticut

Tami L.

My Dad has been going their his entire life. The mechanics are very intelligent and don't rake you over the coals. Family runs the business with the 2 brothers as the mechanics and the office manager is the secretary. They fix what's wrong and tell you what your vehicle needs and the cost of repair before starting the job. They're busy, and you need to schedule an appointment because they're booked solid. Although if it's an emergency, they will work you in if you leave your car there so they can fit your car in between their scheduled appointments. They're very well known, and when you ask someone where they take their car it 9x out of 10, Roots. Nice group of people, polite, and will go over everything that needs to be done to your car. I feel my car is in the right hands when I leave my car here. I am always pleased with them every time I've gone to them.

Karl H. J.

Can't say enough good things about Roots Auto Repair. Renee at the front desk is so kind and caring. The boys in the back always do a throughout and professional job, never cutting corners or selling you something you don't need. You can really tell that getting your vehicle back on the road safely comes first. They always keep you informed and let you know exactly what is going on and what to expect. Taking your car to the shop is always anxiety producing but not with Roots, my family doesn't think twice about it. Highly recommend!

Arubacaz

In a day and age when family businesses are gradually disappearing, Root's stands tall as one with quality, integrity, and professionalism. I have been a customer for the last couple of years and have had everything done from oil changes to brakes to entire transmission replacement. I have referred friends and co-workers and everyone has walked away feeling good about their experience.

These folks are honest, fair, do what they say they will do and communicate with you throughout your process. As a customer, you are treated with courtesy and respect - which is not always the case, unfortunately, in this industry or many others! Thank you Chris and Renee.

James B.

Norm did a great job on my nephews truck and very quick turnaround.

Carlos J.

Prompt service, excellent work, reasonable price, really nice people, especially Renee. Highly recommend!

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Fast, honest, and professional! Can't even begin to describe how refreshing it is to deal with a automotive shop that I trust with my vehicle. Root's is absolutely a hidden gem!

Jonny W.

Renee is truly amazing she goes above and beyond for anyone and everyone. I highly recommend this repair shop! Amazing family business.

Kathy K.

It's hard to find an auto repair facility that you can trust to do the right thing. Honest, professional, quality workmanship and very reasonable rates. We wouldn't go anywhere else!