Prime Plumbing - Glen Burnie, Maryland

Howard H.

Excellent family owned business that our commercial and residential entities have had the privilege to work with now for over ten years. The team that does the work is professional and competent. The difference in good contractors and really good contractors is generally defined by how they handle the unusual or out of ordinary situation or problem. Prime has a way of always handling any out of the norm situation quickly and professionally. We have had several instances where the job turned out to be more than any of us expected. Without missing a beat the Prime team reacted and addressed the totally out of the ordinary situation. When the repair or installation is totally ordinary there are never surprises. When we use them for a repair to a main line 10 feet deep that is 50 years old you really never know what you will run into. The difference with these guys is they have the people to do the ordinary and a lot of experience that helps them when they run into the not so ordinary situation. We use them because they always come thru in a timely fashion. Good people generally lead to good results

Daniel I.

Tim, owner of Prime, sent Garrett, Jake, and Eric out to replace my sewer and water lines - over 100 feet! They did an incredible job. Arrived shortly after the sun rose and did not leave until the job was done (about an hour after the sun set). Their professionalism and care were evident throughout the day. Not to mention that it snowed almost all damned day! They did as little digging to my yard as possible, working hard to sleeve a 4" PVC into the 6" clay that was over 50 years old and breaking apart. They skillfully navigated their earth mover around my sloped yard and carefully around my deck. Not only did they do no damage, but they wiped down my deck banister, and put the dirt back with such care that it's graded better now than it was before! They brought my inside pipe up to code with 1" copper, including a back flow preventer, pressure relief valve, and new overflow tank on the water heater. They laid grass seed and straw in the dark. I can't thank these guys enough for the incredible hard work they did and the obvious pride they take in their work.

Dawson O.

I recently had the pleasure of working with an absolutely outstanding plumber (David M.) , and I cannot recommend them highly enough. From start to finish, their professionalism, expertise, and dedication to customer satisfaction were truly exceptional.

The job at hand was to flush my water heater, which I knew was overdue for maintenance. Not only did they arrive fully prepared, but they also took the time to explain the entire process in a way that was easy to understand. They didn’t just rush through the task—they inspected the water heater thoroughly, identified potential issues I wasn’t even aware of, and provided clear recommendations to ensure it runs efficiently for years to come.

What really set this plumber apart was their willingness to go above and beyond. After completing the flush, they noticed a small leak in a nearby pipe in addition to a few other potential issues he brought to my attention which he then offered solutions for. David even took the time to clean up the work area, leaving it spotless.

Their attention to detail, honesty, and genuine care for their work were evident throughout the entire process. It’s rare to find a professional who is not only skilled but also takes such pride in their craft and truly puts the customer first.

If you’re looking for a plumber who delivers top-notch service, look no further. This plumber has earned my trust and my business for life. Thank you for your outstanding work David M. —you’ve set the bar incredibly high.

Karla S.

Gerardo demonstrated a high level of professionalism and extensive knowledge throughout our interaction. He took the time to explain the details of our repair process, ensuring that we fully understood what was happening at each step. The final results are impressive, and we are very satisfied with the outcome. Moreover, Gerardo's friendly demeanor made the experience much more comfortable, and he genuinely listened to our concerns, making us feel valued as customers. Overall, it was a positive experience.

Karen S.

Prime plumbing Very nice and kept me updated on everything, answered all my questions, and even talked to my neighbor and let her know that they put seed and hay down on her lawn and if she had any problems to just call them. Very impressed

Tamara A.

The most professional and honest service out there in MD. We went through 3 of the big names all demonstrated severe dishonesty to get the highest profits. None were concerned the home owner was just diagnosed with Acute Luekemia 9 days ago and needs to begin Chemo therapy Monday.
It was only Prime Plumbing that truly followed through through there honest words and did so with kindness. This job was done perfectly and professionally by the team Tim, Jake and his crew my apologies for not recalling your name. I do recall all your diligence.

Robert C.

We had an outstanding experience with David Morse when he came to fix our water heater. From the moment he arrived, he was professional, knowledgeable, and incredibly efficient. He quickly diagnosed the issue and got to work. We’re going on a week long vacation soon, and now with our water heater repaired we can leave with peace of mind.

What truly set David apart was his kindness and attention to detail. Our screen conveniently had a hole that allowed the hose to fit when draining the water heater, but instead of just leaving it as it was, David took it upon himself to replace the damaged screen—completely unprompted! His generosity and craftsmanship went above and beyond anything we expected.

It’s rare to find a tradesman who not only excels at their job but also genuinely cares about their customers. If you need a plumber who is reliable, skilled, and truly thoughtful, David is the one to call. We will absolutely be reaching out to him for any future plumbing needs!

khalil S.

Couldn’t have asked for a better plumber to come out. Jose came on time with a great attitude, laid out all my options, and even when my insurance company was causing issues, provided advice and stayed calm and collected. A ten out of ten and great experience