Premier Automotive Services - Kent, Washington

Cindy S.

Travis and the team here worked on my Jeep back in August and I really appreciated his professionalism and going above and beyond with the customer experience. I also really appreciated that Travis made sure I knew that his doors were open if I had any follow up issues. Had my car serviced here twice and highly recommend them!

Charyl W.

First time going to Premier. Flew in from Vermont to visit my daughter and her car needed attention. Made an appointment online then I did a follow up call expressing my concerns with my daughters car. They were really down to earth and understanding. This is a place that I would advise any parent to trust their child to go to if they aren't around to help them. I truly appreciate the respect you gave me in understanding the need of having a reliable car for my daughter without taking advantage of the situation.

Noel D.

Premier is a great small shop. We have had a few cars worked on by them. They have always done a great job with our cars. They are very professional and treat all of their customers with great respect. The last service was just an oil change and tire rotation, completed in a short amount of time.

Chad B.

When I first moved to the area, I found Premier Automotive based on positive Google and Yelp reviews. The first few times I had work done, I was quite pleased. The 2 most recent have been quite unsatisfactory.

First, on a routine maintenance job, they rotated the tires but mis-threaded and ruined one of the bolts. I didn't mess with contacting them because there was no way to prove it was their fault, but I never touched the lugs until I went to swap out a flat tire and one of the 5 bolts was stuck on. Cost me several hundred dollars to have fixed.

Today, I had an 8:30 am appointment for service. The rep on the phone assured me it would be done "in a couple hours". 5 hours later they still hadn't started on it. If appointments and the word of the guy on the phone don't mean anything, I have no interest in ever doing business with you again.

You guys have slipped, Premier. Pretty sad. I would no recommend this establishment any longer.

Luke M.

I’m always pretty skeptical when it comes to mechanics but, to keep it short, my experience with them gave me reasons to feel like I could trust them. They also got me in and out quickly. Would highly recommend and will be bringing our cars in whenever they need service.

Yvonne N.

Staff is incredible! Supportive, knowledgeable and respectful! Finding them was the best gift! They are always able to get us in and always take care of us! I would highly recommend to anyone!

C G.

I brought my 2003 Ford F-150 into Premier and they were able to give it the TLC that it needed. It's driving like a new. Great customer service and provided the details of the repairs done.

Paul A.

This auto repair shop is excellent from the service writer Travis Wiseman to the Tech. J. Moergeli who worked on our car(2012 Mazda 5). We had brake issues, master cylinder was bad and they did a great job fixing it and taking care of the whole braking system. Plus they fixed some other work not done right by another repair shop. Plus the car came back clean, I didn't have to go behind and clean up under the hood! I will have them do repairs in the future and recommend them to my friends. They are a top notch auto repair facility!