M & M Tire & Auto Svc LLC - Weatogue, Connecticut

Marc C.

Two stars in the maximum. I also remain hesitant to bring my vehicle back here again because...

During spring 2024, I brought my vehicle here for an oil change + to troubleshoot a metal-to-metal grinding noise. The garage completed the oil change without problems.

However, they failed to find the source of the noise even though the vehicle was there for an entire half day. I was notified that the car was ready for pickup in the late morning/middle of the day. (My fault for agreeing to pickup the car shortly after and not telling them to try again). This bothers me a lot because not only am I out $200 or so for the diagnosis, they had more than sufficient time to identify the problem.

The repair that corrected the noise in the end was a DIY brake job on or around 12/30/2024. No further noise since. All pads and rotors were replaced. This simple at-home service further reinforces why I am hesitant to give this garage business again.

Simir J.

Brought my car here and EXPLICITY indicated the issue and how to recreate it (after bringing elsewhere I found it to be a loose front brake caliper which made noise when driving over bumpy roads). They fixed, and charged me for, something different which never resolved the issue. Based on the mileage (they did not put on any on the car at all), they never attempted to recreate the issue or test the work they had done in their lame attempt to fix. When I followed up with them on what they did, they poo-poo'd me, although they were happy to take my money for work I did not ask to have done. NOT RECOMMENDED
FOLLOW UP: Contrary to the business owner's response, the work I've mentioned in my review was at M&M on Hopmeadow St in Weatogue. I'm not sure how the owner can say my vehicle was never at this location when having no idea of what vehicle I have. I do not leave poor reviews without merit, however I will call out an issue when there is one. No attempt was made by the business to resolve my issue. I do not consider doing work that was not necessary, nor to not address a specific issue as a way to do business. I've moved on, but this review correctly reflects my experience for this business at this location, and I still do not recommend it.

Timothy T.

Amazing service! They greeted me once I came in the door and briefly went over my issue with my wife's van. One of the young gentlemen drove me back to my apartment while they were looking over the vehicle. Within the hour, they text me about the issue they found and how to properly fix it. I was VERY impressed at how technical yet detailed these guys were throughout the whole process. I can't say nothing but good things about this company! I definitely will be using them again!!

Amy G.

I cannot say enough good things about my experience at M & M. These guys are brilliant diagnosticians, excellent mechanics, and great communicators. The repair was complicated and difficult - my truck is 22 years old, and finding parts was close to impossible. But they didn't give up! Their customer relations deserve huge praise. I am so lucky to have had my repair work done there. I will enthusiastically recommend them to anyone who owns a car. Thanks again for your fabulous work!

Barrie M.

They have a friendly staff and I feel like they are very honest and transparent with the work/repairs they propose for my vehicle. Sometimes they will attempt lower cost solutions for an issue first before determining that a more expensive repair is necessary. I appreciate that. I also like their detailed quotes that they text to my phone and I can approve and pay for thru their app. I highly recommend M&M Tire and Auto for vehicle service.

Diane

I have taken my car to M&M two or three times now. Jason and his team are the best. They are honest and charge a fair price. They saved me hundreds of dollars for work that a dealership recently said I needed. One of the 'repairs' wasn't even necessary. In this day and age, I truly appreciate an auto repair shop that has expertise AND integrity.

Kida I.

I am usually not one to leave reviews but I can’t say enough good things about this company! I am from out of town and was visiting my brother when my car died in the middle of an intersection. They came and found me extremely quickly with their tow truck (even though I had been pushed far from my original location by the police) and got my car, made quick and fairly priced repairs, and got my car back to me, communicating every step of the way. I would drive to see them from out of state if I needed more work done!

Brent B.

They quickly examined my car and realized it was an issue they were not equipped to handle because the issue was related to the security module. They then recommended me to take the vehicle to a dealer to have it properly diagnosed. They were honest throughout the process.