Kleemann Service Center - Norwich, Connecticut

Barbara G.

I highly recommend Kleemann's for automotive repairs. Customer service is top notch!! The team that worked on my 2016 Chevy is awesome. My vehicle would not turn over. After carefully and throughly looking over they found the issue. I can't thank them enough. As I go through health issues, they were so compassionate and caring. Thank you

Arthur B.

Very friendly family-owned and operate it. Recommend you go in and see Zack for all your service needs. Everybody very friendly. Even the cat highly recommend. Very honest people. And the owner she is a very awesome person.

john R.

Took my 2004 Infiniti that needed the radiator support core fixed along with my alternator and belts. kleemans did a great job . My vehicle feels and runs better than ever. I am very pleased with the services done. I would recommend kleemans to anyone. Pricing was also very good. Thanks guys, look forward to doing business in the future..

Danny A.

I am in a BLACK 2000 Pontiac trans am WS6. Do not go here be forewarned!!! Nobody knows what they're doing the owner is a incompetent fool. They did no work to the interior of my car and still somehow managed to not only break the dash ($1200 TO REPLACE IT IF YOU CAN FIND IT ON EBAY BECAUSE THEY DON'T MAKE IT ANYMORE) of my car but also broke the center console upper and lower portion and lid to it ( $150 lid, center console upper $150 center console lower $180) the owner of the shop was nice enough to buy me a new center console lower portion however like an idiot he bought it for a Camaro that was from 1996 they're Gray everything in my interior is black... good job
They also asked for payment up front for a "deposit" and every time I showed up to the shop to check on progress they hadn't done anything to my vehicle they had my car from 5 Oct 2018 till 16 Jan 2019 and everytime I would show up they would have done maybe one or two small things to my car I told them at the end of 2018 that that's enough I want my car back finish up I'm sick of these games finish it I'm going on vacation I'll be back Jan 7th and I expect it to be fully functional and ready for me to pick up. Now I don't know if the owner of the shop just is an idiot or didn't hear me or had brake cleaner in his ear or something but when I got back they had stored my car in their paint booth (that they don't use according to the owner) but they hadn't touched it they hadn't finished it they hadn't troubleshooted any of the problems that we're going on and they were still trying to figure out some of the issues, and to top it off my car now had little tiny red paint spots all over it that you can only see when you pull it out into the sun so it looks like a Bass pro boat yay. When they told me it needed a new water pump and power steering pump I told them have it towed a half mile down the street to the GM dealership because they're ACDelco and that dealership had put them in they're under warranty they said they would, however they did not. Instead I received a bill for both water pump and a new power steering pump. even though it had been replaced less than 500 miles before. Once they did that they said my car was ready to go I was driving it home and the check engine light came on, then the bolt fell out of the shifter one of the two bolts for the shifter so now I have a shifter that is flopping all over the place and I'm trying to shift a 6-speed manual transmission in stop-and-go traffic and I can't even tell what gear I'm in awesome great job guys next time try remembering to put loctite or even remembering to tighten the bolts this was the first of many bolts that I have found either cross-threaded or only fingertight I have had to go over this car hand by hand bolt by bolt and try and figure out every single thing they touched and make sure that it's either torque down to spec or that it's tight. Because I drive this car on tracks at dragstrips and all sorts of fun roads and well this weekend well let the pictures speak for themselves.
This is how sloppy of work they did to my car with no remorse no care for safety whatsoever. I found a cross threaded bolt in the bottom backing plate of my big brake disc kit on the driver side and it snapped off the caliper off the other bolt that's what you're seeing in the pictures.

I will never work with them again and I highly recommend you do the same.

Xpgamerskills00 S. A.

I had called them for a tow when my ball joint went after waiting for three hours they came with the largest truck they had I told him what happened so he hooks up the rear end dragging it on the the truck and I asked him if it will make it worse he said probably. anyways we get it to my apt complex and now he is pushing off the truck forwards and my tire starts going under the car he does this a couple of times he goes gets the small truck which he should of came with but🤷‍♀️now he's trying to straighten it out because it's taking up two parking spots and grabs the back of the car trying to swing and and there goes the tire under the car again. So here's tow pics one of the car on the truck when the steering wheel and both front tires moved the second pic is what I was left with and nothing moves. This is crazy so now I have to pay another tow truck to come move it at least to one parking spot so it doesn't get towed smh I am asking is this normal? The owner said it is and others told me it's not and it's my mother's car who's in the hospital right now and can't afford someone else's mistakes

Ash M.

My roommate recommended this shop and I’m so glad I listened! They were extremely friendly and worked with me the entire time I was there! They didn’t treat me like I was dumb when I was asking questions and just answered any questions I had without judgement! And the prices were reasonable and not ridiculous! Highly recommend!

Lynn S.

Clean waiting room & restroom, friendly and knowledgeable staff. Made appointment over the phone for less than one week out. Mechanic explained the work that was done in detail. Would highly recommend.

Diana S.

I was very impressed with the service I received on May 7th. My driver Aaron was very courteous, helpful & kind & was here on time! Thank you Fawn & Judy for all your help getting me through a difficult time in my life!