J&J Enterprises - Plumbing, Electrical, and Septic Services - Albany, Georgia

Quianna L.

I had to call multiple times to get through to scheduling a visit for my leak underneath my sink. Once George showed up, he was actually very nice and seemed to know what he was doing. However he discovered I needed a new sink faucet which I didn’t have. I was told to go ahead & pay $250 that day which included the faucet replacement once I bought it so I obliged. I would like to mention, their office doesn’t answer the phone so much that he couldn’t initially take my card payment so I offered to have him follow me to the bank. I paid him & he instructed me to call his cell or the office to schedule for him to come back & replace the sink. I called what now has to be 20x. Eventually someone answered & I attempted to reschedule but they said George would call me. When he called he said he’d come by the very next day. It’s been days now & he has not come nor will they answer the phone.

Update: The plumber ended up calling back and coming back to finish the job. Once arriving to my home, he was fast and efficient.

RR W.

I was, still am pleased with their service their first trip. The second time I called, they didn't show up.

Jeremy Y.

If there were negative stars I’d happily give them. After an apparent successful drain field installation, we had a backup into the house after a year and a half. Contacted J&J to come out and see what the issue was. Multiple time frames and promises were made about coming out but they did not stick to their word. One of their employees finally came out and after assessing, thought it could be a drain field issue (they stated we shouldn’t have any problems for “40 years). This employee actually told me he thought the drain field was improperly designed. Upon further assessment, he also discovered the main line pipe to the tank had some sort of unexplainable concrete between the two. Now mind you this is something they also worked on while the drain field was put in. The tech said in his 14 years of experience he had never seen something like this and further told me this was likely improperly done. I cannot even fathom the level of incompetence, lack of customer service and empathy this company has displayed through this experience. My wife and I just had a baby this past week and they have caused unneeded stress during this happy time. I cannot tell people enough how much to avoid this company. They will not stand behind their work nor do they care about the customer.

Final note- their septic warranty is only good for a year which is definitely not the 40 years of no issues I was promised verbally.

Rob L.

Professional and responsive until I paid half and we broke ground day 1. Afterward, it was very hard to get anyone back out to complete the job. Promises made and not fullfilled on particular days. I was very flexible with medical issues going on and employees calling out. In the end, my job was left UNDONE. No word back. Started in late December January... it's now April 20th. To make matters worse, i have pipes I can see in the yard. Yikes. 8k job abandoned.

Tiffany P.

I can't possibly say enough about this company, the owner and the technicians in this short amount of space given. As a property manager, it's my main duty to ensure my tenants enjoy their units and our building to their fullest capacity. Today we fell victim to a water main leak. Chuck and his crew were here within an hour of my call. They were able to diagnose, make stops to multiple locations for tools and materials, repair the issue and restore the water to our building within 3-hours of my call. While our tenants were aware the water had to be turned off to the building, the work was done so quickly that it didn't affect anyone. Great customer service, incredible work ethic and knowledge - cannot be beaten! Thank you, J&J, for making our first experience with your company so stellar. We will not only use you for any and all future plumbing needs, but will also refer your services to everyone in our network!

Squaresole

I hired this plumbing company to fix a small issue 3 months ago and it was done properly as the same leak occurred less than 3 months later. Then I call to have them come fix it again and when I made the appointment they never showed up. I called management and assured me they will come on a other day. And they never came. That was twice. Highly unprofessional company. I do not recommend. Find another company you will be better off.

Elizabeth P.

Wow! I had a lot of work to be done in my new home: I needed a new water heater, a washer/dryer install, and they needed to do some other stuff to get everything safe (it's an old house, the old water heater didn't even have a release valve). These guys got it done at a reasonable price! Bonus: very friendly and courteous (thanks so much for getting rid of that dead cat you found in the crawl space for me, talk about above and beyond!).

All that is left to do is to come out tomorrow to clean out the drain pipes. I have no doubt that that will get completed to the same solid, quality standard. I could not recommend these guys more! They will be my go to for all of my plumbing needs. Thanks again!

Update on 9/7/2017 -- Had to use them again for a toilet replacement. Hector was wonderful and so helpful! 5 star rating yet again. These guys are the only company I'll use. Thanks again!

Krish46

J&J were very timely and professional with their service. Our home's septic tank was filled and sewage water was coming out of most drains in our home. As a quick and unexpected emergent service, they came and emptied it asap as well as gave a decent price. Highly recommended. Thanks guys and keep up the good work!😄