iTHINK Financial - Boca Raton, Florida

Nicole M.

Kathy Karkenny provided excellent service at my last visit to this credit union. She took her time to walk me through the beginning process of finding a vehicle and explained my options. She showed so much patience and was happy to guide me in the right direction with my particular questions. She is such a gem. I felt so seen and happily recommend her!

Joel T.

For some reason I thought credit unions were all about the members. At this bank very important information was left out during an SBA loan process that took me 2.5 months and 60 hours of paperwork to discover two important facts that could have been shared much earlier. They tried to slip a commitment letter through for signature without discussing the details. Thank goodness I caught it and shredded the offer. I am thankful I only lost 60hrs and 2 months.

Robert C.

I've been with this institution for decades - IBMSECU and now iThink. I could not ask for a better Credit Union. My houses over the years have been purchased by mortgages that went smoothly, and we wrapped up paying our car off recently. I will continue to use iThink as my primary lender, they are simply the best. Great customer service, and good people.

Shelane M.

We have been members for over 25 years and really appreciate the excellent staff and great services. Ping was super sweet and saved us some treats from customer appreciation day. Plus they offer fun contests and other events to make us feel like family. Also we got a great auto loan that the dealer couldn’t beat. We like that it’s never too crowded and are helpful with our kids accounts. I just wish the website and app were more user friendly and had better features.

V. M. F.

Worst. Banking. Experience. Ever. My family has been using this bank since the IBM Federal Credit Union days. My elderly father and I drove from Tampa to Boca Raton to take care of some business, change names on accounts, etc. They treated us like we were bothering them. Then they said they would call us back once everything was updated. (They never called back, and they never updated anything, so we essentially drove about 8 hours round trip for nothing.)

I'll be closing all accounts at the bank ASAP. Do not waste your time with this bank. The bad reviews are spot on.

Patrick G.

So I have been a customer with them for a long time. I do have 1 mortgage with them and savings and checking accounts.

Doing business with them is exceedingly hard. They make it so very hard.

Two examples:
- I get monthly check deposited in an account. Every month, same account, same amount. Yet, they failed multiple times to deposit the check in the correct account, even though the proper account number is printed in LARGE letters on it. Unexplainable.
- Going on vacation? Want to take your ATM card with you? Be prepared for fun with the bank... Listen to this: So they want you to write and hand-sign a letter to them, explaining your travel dates, which atm card you will be taking with you and sign it. Oh you must also include a copy of your ID and mail it to them.

Again, they make it VERY difficult to continue doing business with them...

Evan H.

Here is a summary of my experience with ithink financial and why I will no longer be banking with this institution:
1. I was a legacy customer from the IBM credit union and after that it became a mess.
2. Customer service is always a disaster. I have been given incorrect information- like how to retitle a vehicle in another state.
3. The Ads are absolutely ridiculous. Every time I call iThink financial, they deploy lotteries for members to engage in which sound more like a sleezy loan/finance opportunity to engage with.
4. They have increased my interest rate because my insurance expired, then next day my insurance kicked in, but they used that one day gap as a way to automatically charge an additional $1200 to my loan amount.
5. Their loan officers utilize a loan calculator that sure has a financial basis in providing rough estimates on interest rates founded in the market, but none of them are able to provide any additional support for long term customers.
6. I have continually needed to include a supervisor as this bank does not employ individuals with a financebackground.
7. run

Dominick M.

I was referred here by a member to get myself established despite being approved for credit cards and a car loan elsewhere I was denied both by this credit for no reason. I reached out to the CEO, contacted the bank directly and no one was able to explain to me why the CEO never responded or why I was denied credit here and approved by everyone else. If you’re looking for a credit union to set your life up again go elsewhere, very bad experience. Very bad experience.

I will say that closing the account I had a very good experience with one of the employees who even suggested they hire me to help them with their reputation. I feel like if I had just gone in -person to begin with, I would have had a better experience.