Inline Autoworks - Niantic, Connecticut

Bob L.

My wife and I recently moved to Waterford CT from North Carolina and I needed to find a quality mechanic to service my beloved 2003 Porsche 911. I've always viewed car dealerships as a ripoff when it comes to repair work. So, I searched for a relatively small, quality focused repair shop that specialized in Porsches and was reasonably priced. I found Inline Autoworks in Niantic when I searched online and I was very impressed with the stellar reviews they had received. Their reviews were almost too good to be true! So, I decided to give them a try and I am so glad that I did. I was overdue for a service. So, I asked Brian, the owner, to change the oil and to give my "baby" a thorough going over to identify any problems that needed to be addressed. I spoke with Brian by phone several times about the issues he had found and his plan for addressing them in a systematic way that wouldn't "break the bank". I found him to be very customer focused, incredibly knowledgeable and patient in explaining my car's issues in layman's terms. My 911 just turned 22 years old and now runs like new. I feel very fortunate to have found Inline Autoworks and I would strongly recommend them to anyone with a foreign car who needs honest quality car care at a reasonable price. I would certainly give them many more than a five star review if I could.

D. R. G.

Brought by 2020 M340i in for a alignment and while there the Inline team found a gash in my left front tire. They replaced the tire in under 24 hours in addition to aligning the car. I appreciated the the up front pricing and continuous communication. I also had them do the break fluid change while in the shop as well. I wasn't too happy about having to pay an extra hour of labor because my tie rods were "locked up".

In addition I never met the team face to face Which I was not a fan of. Its hard for me to trust someone behind a phone. Not to mention I have never got my gas milage down to 17mpg. I can't help but think they were beating on my car a bit hard? Unsure at this point if I will ever go back.

Connor H.

Brian & crew really put some new life back into my ‘97 Z3 which had suffered from some deferred maintenance by the previous owner. Communication was on point throughout the whole experience and now I know how a proper Z3 should drive! Thank you Brian & Inline Team.

Alan W.

From the routine to the seemingly impossible, Inline has done an amazing job every time! Brian and Brandon are extremely skilled, trustworthy, friendly and take the time to answer your questions and explain their work thoroughly. They maintain my 2012 X5 and keep it running better than new! Over the past year they have also set about repairing and mechanically restoring my 2003 330ci. They started with a post purchase inspection and developed a phased repair / restoration plan which we have been following. It has been a learning and rewarding experience witnessing Inline improve the operability, reliability and restoring the driving experience back to this car! You and your BMW will love going to Inline Autoworks!

Ted K.

Fit me in on short notice. Was 300 miles from home when my BMW X5 was misfiring. Fix was simple, a lose connection left over from a recent repair. They also identified a few other minor issues my local mechanic missed. They would be my go-to shop if they were closer to home. Very thorough, very customer friendly.

Update: In September 2021 I was in the neighborhood again for a few weeks so I took the opportunity to have Inline check my X5 to correct issues they previously identified but postponed because I didn't have time to have them correct. After the repairs, it was, again, the "ultimate driving machine". The other shops never got it right. I plan on shipping my 325 ci from Florida to Connecticut just to have them service it. Despite the shipping costs I feel I will save money and be much more satisfied with the results. Once you have Inline do the work it is hard to allow anyone else to work on your BMW.

Robert R.

Excellent service. The most professional and well run shop I've ever dealt with. My BMW was handled quickly and efficiently. Every aspect of the repairs and the car itself was explained in detail. No question I had was too small for a thorough and well thought out explanation. This will be my shop of choice for the life of this vehicle. I cannot recommend Inline Autoworks enough.

Jonathan R.

Great service -- both for the car and customer. I took my '96 3-series in for an oil change, having called on a Saturday to make an appointment, and Brian was able to accommodate me the same day. As part of the oil change service, Brian inspected my vehicle and was able to identify a couple issues that needed my attention (some more-so than others). We communicated via email to arrange a day for the most urgent repair to be done, and the service I received the second time I took my car was of no less quality. Brian (the owner) loves to work on BMWs and started his business to do just that, and his love of cars spills over to his care of his customers. Definitely recommend Inline Autoworks to anyone driving a BMW in the area who's looking for competent service; I suggest to call first and arrange an appointment.

Jeremy H.

Something unusual in the auto repair industry: Brian kept his word. Despite an unexpectedly heavy schedule in July, he made time to get my car fixed by the day I needed it. Brandon did a great job of diagnosing, explaining, getting the parts on time, doing the work and making sure I understood what had been done and how to manage issues in the future. I don't know whether Inline does BMW factory warranty work (I didn't ask) but this is a refreshing alternative to the dealer and I was happy to have brought them my business