hhgregg - Jacksonville, Florida

Richard G.

Bought all kitchen appliances. Price was good. Delivery was fast. Decided not to keep microwave. They credited it back with no hassle. Not a high pressure sales staff and I enjoyed doing business with them. The sale person was friendly and knowledgeable about the products I was purchasing.

Shane M.

The WORST experience I have ever had as a shopper EVER. This is no exaggeration. Went in to look at a TV that they had advertised on THEIR website labeled as 'Get Black Friday Prices Now'. Was told by an associate who came over to assist us that he can match whatever price that was listed on the Ad, as long as it wasn't labeled as a doorbuster, which this item was not. We showed him the Ad, he went off to somewhere, without saying where to, and then came back and told us that he can't do it until they get them in stock a few days later. This is understandable, so we left to return on the day they get it in. We returned to the store, another associate helped us, and we showed him the Ad and explained that we'd like to purchase it for the advertised price. This associate again, walked off without telling us where or why, and said that they couldn't sell it for the advertised price. Remember, THEY told us they could match it, were willing to do it the first day, but were out of stock, and now, we waste the trip back just to be told no!? Speaking with the Manager, he didn't even want to bother speaking to us, or to satisfy a customer that THEIR associate deceived! He just said No, and wouldn't work out some sort of deal for this inconvenience. I asked to get the Customer Service number, and he nonchalantly told the associate to write it down, so it obviously meant nothing to them. The associate refused to give me their store number, and said 'WE DON'T HAVE A STORE NUMBER.' and to just tell them the location, which is Oakleaf. This of course, turned out to be another lie! I call the Customer Service number, and speak with a Customer Service Representative, who asks for the store I was at. She puts me on the line with someone who says their the manager, and I explain the situation all over again. This Manager says that's fine, just bring in the Ad, and ask for them directly. So I return AGAIN, to speak with the person I was just on the phone with... and that person DOESN'T EVEN WORK THERE. The Customer Service Representative connected me to the Ocala store... the wrong store! This is how I found out that they DO have a store number. At this point, I ask for a contact with someone with some sort of authority and care at all. I ask for A District Person or Regional Person to contact, and they said they don't have one, and refused to give me the information. The original associate was then there at this point, the one who helped us the first time, and then proceeded to literally call myself and my significant other 'liars'. At this point, their game is over if we are to keep it civil. We left, and will NEVER be returning to any hhgreg ever in our lives. You lost a customer, and gave me the worst shopping experience in my life.

Derick P. ?.

Horrible customer service and management. Had an issue for 3 months and they keep missing my emails or are never here when they say they will be. Lied about warranty coverage and forget to get back in touch with customers. Hey installed and incorrectly wired a dishwasher and caused electrical fire and now say it's not their fault it's their previous delivery drivers who did the install. How interested when it's their name on the contract and they accepted money for payment of install. As well, they don't want to replace or reimburse for damages. That's ok. Filing with multiple agencies and complaints will make sure people are aware of this type of business.

Ellaysa N.

Love this location. Rick helped my husband and I. We went in already knowing what we wanted and ended up getting a tv that was an exceptional deal. They have great financing options. Would definitely go back!

BF G.

I hope you're not in a rush to get your appliances. We were told our appliances would be here before Thanksgiving. It's January 13th and we are still missing a microwave. Don't bother making a complaint. Management could care less.

T J.

I must say, at first I came here yesterday because I tv I purchased a couple of months ago and it didn't work so I came back and was given a tv that we did not like but today I came back and JUSTIN the manager stayed after closing time and did the best he could to please me . Companies need guys like Justin who understands customer service

Just made us a lifetime customer
Give him a raise
This was our 3 tv purchase along with other items

Justin rocks !!!!!!!

amanda M.

LOVE the actual store but the people who work through the finance department are rude and nasty. The only female that works there is rude and nasty and hangs up on you AND doesn't listen when you try to explain things to her. Bottom line do NOT use acceptance. They are the rudest people Ive dealt with.

Edward B.

I have to agree the worst experience ever. Sales person was great delivery and excuses of items on back order and lies were unreal. Justin the sales manager was terrible and has zero integrity.