Glastonbury Foreign Automobiles Inc. - Glastonbury, Connecticut

John W.

Incredible service!!! My Benz was having serious problems and I was seriously contemplating selling it because I thought it would be too pricey to repair, especially since other repair shops had no idea of what the problems were being caused by. I couldn’t even take the car to emissions because the engine light was on. Glastonbury Foreign Auto fixed all the problems at a very reasonable price and I kept my beautiful car. Thank you! Thank you!!! Highly recommend them 🏆👍

Robert T.

A remarkably bespoke customer experience. After a challenging experience at both Audi and MB dealership (lots of technical turnover and very little knowledge), these folks know their cars - beyond belief! They have access to parts in Germany that the dealerships don't have the knowledge to install! With the same OEM parts, they save you money by diagnosing the right problem, the first time. They are very honest, friendly and have a "customer first" culture. I have been a customer for 20 plus years - without issue. It is without hesitation or reservation that I recommend Glastonbury Foreign Auto. - Rob

chad H.

After a horrible experience at New Country BMW in Hartford, I had to find a new place. I called and was greeted by an energetic person that sounded like I was calling a spa versus the anxiety of repairing a foreign car. I got an appointment within 4 days. Upon dropping the vehicle off, they called within 45 minutes with the diagnosis and confirmed the work. I was then able to pick up the vehicle the same day. While the labor wasn’t cheap, it was reasonable for the expertise. The hours charged were within time frames of repair found online. I highly recommend this location for all cars foreign. Thanks for the service!!!

Dorette P.

If I could give them a thousand stars I would! Their customer service is absolutely outstanding. Everyone went above and beyond to help me. Alain & Armand are simply the best! I highly recommend Glastonbury Foreign Auto. I will never take my car to another establishment. They’ve got a customer for life!

Wayne N.

My experience with this establishment has not been all that great. Seems like they cater more to Caucasian people then minorities. I bought my Mercedes C230 to get service, I had a problem with my wiper they claim that they replaced a motor but my problems still persist. Spoke to the owner he assured me that he changed the motor but wiper still does not work. I spent couple of $1000 at this establishment I would not bring my car there ever again. I was able to find a mechanic to solve all my problems with my vehicle. Again I really believe they Cater to Caucasian people .

Suzi P.

Glastonbury Foreign Automobiles inc. is amazing! I was told by an Audi dealership that my car needed a $2300 repair. They told me I wouldn't notice anything but oil was leaking inside under the engine. For a second opinion I brought it to Glastonbury Foreign Auto, they kept my car overnight and tested it twice, they said absolutely I don't have any leak. They could not have been nicer and didn't even charge me to look at the issue.
Every time I go there, I know I can trust them and their price is always fair.

Kyle M.

These guys really know their cars and appreciate their customers. They don't try to overcharge you or sneak in other maintenance to increase your bill. They're very transparent about what you need and what you don't, and I HIGHLY recommend them to anyone who wants the best for their cars.

Tony R.

Verbally accosted, berated, and insulted for over half an hour by the owner while at work for changing my review to 3 stars from 5 when I claimed a job was not done right. Note, my rating changed after I brought it to them to correct the oil leak, along with a few other issues we had been observing since they worked on our vehicle. The cost of the inspection was ZERO (VERY nice of them), but nothing was fixed. Also, we waited well over a year to bring it back to them, as we just did not have the time to keep bringing the vehicle back.

Below is what the Mercedes dealer thought of their work and documented on our invoice:

"Timing chain was recently replaced, but it is leaking large amounts of oil on the splash shield. Globs of RTV can be seen on the housing of the water pump. Different length bolts and self-tapping screws are used for this repair, damage may be found elsewhere on the timing case due to incorrect installation. Also note, the lower oil pan looks to have been recently resealed. Some bolts are missing and other have been
replaced from Torx bolts to allen bolts"

We had a great relationship, and we trusted them with our vehicle. The phone call I received was the worst customer service experience I've probably ever had. Prior to the call I intended to return, but it ultimately ended our relationship. To read this from the dealer on top of it all was really disappointing to say the least.