First Choice Auto & Truck Repair - New Castle, Delaware

Ardit D.

Rude and very expensive. They charged me over $600 to diagnose and install a slack adjustor and brake kit on a trailer. Thats a scam. But they knew I didn’t have time to go other places, so my loss their gain.

Stephanie C.

My experience with First Choice has been always been excellent. I needed a light replaced and my low pressure tire light was on. I called and they were able to take me the same day, and replaced my light and put air in all of my tires that triggered the sensor light to go off. The repair person was very polite and he also told me that he checked to make sure my oil change service was not needed for another month or so, depending upon the mileage.

Andrew H.

I wish I could give zero stars. This was one of the worst customer service experiences ever! The lack of professionalism and courtesy to their customers (because I do not have a fleet I am assuming) is severely lacking. I was quoted one price and told that they would get back to me regarding any other adjustments once the mechanic looks it over. I never received any phone calls about what parts/services I would need. Usually the mechanic would call and let their customer know what the cost would be and if they would like to proceed. Instead I had to do all the calling and then they would give me an attitude when I question why my cost had doubled from their last quote. They would get over emotional on the phone and told me to "just pick up the truck, as they don't need my business". Time will tell how well my truck was serviced but I was hoping to build a relationship with this place prior to them servicing my truck but I would never go back or recommend this place at all. STAY AWAY!!!!!

Craig M.

Polite and informative, gave an estimate before the work was performed even for the basics

mary H.

This shop had serviced 3 generations of my vehicles. Expert service, vehicle ready as promised and exceptional customer service. I trust them. Thank you.

Geoffrey W.

I'm a warehouse manager for the Wilmington Housing Authority. We have trusted First Choice with our fleet for over 20 years. They offer great service and very reasonable pricinging on the work they do. I would definitely recommend First Choice to anyone looking for great car service!

Jen M.

My 12 year old car broke broke down to the point of where I was unable to drive it or shift gears. AAA towed it to this location bc they were close by and they have a contract where AAA member get 10% off service up to 50$. (This is a pro; however, they will not tell you this even if they know you are a AAA member at check out. You have to remind them.)

It was the end of their business day when my car arrived, so I counted myself lucky that they were able to take my car in with little notice. The technicians diagnosed my issue and called me early the next day for my OK to start the work. I said OK. It was was ready for me to pick up well before the end of day.

When I went to pick it up, neither the man who rang my card or the man who gave me my car keys checked for my photo identification. Mildly concerning.

I drove home (about 25 minute drive) and left my car off for about eight hours. Attempted to start my car, and it did not start.

I do not know enough about auto mechanics to say that car my is in worse shape physically than it was when it arrived at this establishment, but I can say that the functionality is no better. My car will not start. And I paid actual money for it.

When I called back to express this, the owner wanted very little to do with my particular concerns.

Lesson learned: I will do more research next time I need to find a mechanic!

(Also good to know if you end up there, they have a $65 storage fee per day for any vehicle left in their yard after work is completed and the customer has been notified. There is a chance they will not tell you, either. Good luck!)

Margaret C.

First Choice has taken care of the fleet of BrightFields, Inc., where I am Operations Manager, for several years. They are responsive, dependable, and provide quality service. First Choice fixed a huge problem we had been dealing with in our fleet, where our trailer wiring didn't consistently work with our truck wiring. At our request, they rewired all trucks and all trailers, and solved our biggest issue quickly.