Crosson's Auto Repair - Lake Stevens Auto Repair Service - Lake Stevens, Washington

Julie P.

Hey hey, you gotta check out Crosson’s Auto Repair! 😃 We have upgraded from the Honda dealership to Crosson’s! Amazing customer service and support. Detailed communication throughout our entire service experience. We will be coming back for all our vehicle needs 🙌 and I will 100% be recommending to all my family and friends!

Johnny M.

I'm new to the area and had some urgent car issues that needed to be addressed per another mechanic. Crossons got me in quick, explained what they saw over the phone and also sent a text with a link to more information and videos about their diagnosis. I have a high mileage vehicle and thoroughly enjoyed the open conversation they had with me and the priorities to maintain a safe vehicle. I will iterate that any mechanics recommendations should be taken with a grain of salt, they can't always predict what will happen in the future and what services might pop up after their recommendations, but what I really enjoyed about Crossons was how well they explained my cars issues with me and allowed me to make an educated decision on what repairs I wanted now and which I should hold off on. They are my new go to mechanic, they earned my repeat business.

Updated: have now taken 2 of my vehicles to Crossons and just continue to be blown away by the work and professionalism they show. Got my wife's ac working in less than a couple hours and for less than they quoted. Continue to highly recommend.

Brittany C.

We were impressed with how thorough and honest they were! We loved the online report they provided and they were great about going into even more detail when we picked up my 4Runner. We’ll definitely be returning with our other vehicles.

Gail R.

Have been to their shop so many times. Great service excellent mechanics, great experience every time. Absolutely proffessional and the best at what they do.

Rory D.

My aunt has a 2001 Nissan Xterra. One day on our way home from one of her appointments, It started to misfire so badly that it didn't want to run. We stopped at a parts store, I popped the hood and noticed the distributor cap had a hole burned through it. I immediately changed the cap n rotor. It got us home, but it was still misfiring. So, I replaced the plugs n wires. I drove to an appointment I had out of town, it ran great till my arrival. I began to research this vehicle online. I found that one of it's tendencies ( they all have tendencies) is for the duistributors to wear out over time. My dad insisted it go to crossens for a professional diagnostic. Well, they had it for a week, drove it around a bit. I even called them and told them what I thought the problem was, and why. They didn't even look into it. They told me that it ran fine. After charging my aunt nearly $200 and driving it around, coming up with nothing and telling me it ran fine. It broke down 4 times on my way home. I replaced the distributor myself and it runs like new now ... Meanwhile, my aunt is out that money? Crap! Thanks crossens!

Michelle R.

I never would have known this place existed if they hadn't been recommended to me. I brought my car in for a valve issue and had a great experience. They communicated to me all the way through with an upbeat positive attitude. This went a long with me and we will continue to bring our vehicles to them going forward.

Tony B.

Knowledgeable and friendly staff. Mechanics did an excellent job and work within our budget. Couldn't ask for better service.

K T. ?.

Jeff is an incredible service advisor. I won't go anywhere else. It is such a relief to have an auto shop I can trust again.
Sensible diagnostics, a dealership left a connector unplugged which caused me months of grief. These guys plugged it back in and all is well...and didnt try to get unnecessary work out of it - amazing. I thought my warranty covered something it didn't and Jeff didn't argue, he tried anyway, and ended up saving me a little money on something else that was needed that my warranty did cover which i wasnt aware of. Jeff truly has your best interest in mind.
About Crossan's - Fast, knowledgeable, & convenient. They have an after hours pick up option with payment over the phone. 1 handicap spot. A back gated lot for securing vehicles overnight. Professional and friendly staff.
Sandra was able to get me scheduled in a timely manner within 2 weeks. It may have been less, idk when I called. 3 concerns and all was done within the same week. And it runs so smooth, like brand new. Thanks guys!