Colville Auto Repair Inc - Colville, Washington

James L.

Avoid Colville Auto Repair – Terrible Experience

I took my wife’s 2015 Jeep Cherokee to Colville Auto Repair three weeks ago. After an inspection, they told me it needed a new transfer case. I asked for a repair quote, and a week later James called to say it would cost nearly $2,000 for a used transfer case. I told him I’d order a brand new one myself, which I did that same day and dropped it off at their shop.

A week later, they called me saying the part I ordered was wrong. I told them I’d get the correct one and bring it in. At that point, Gary told me it would be another two weeks before they could do the install. So I told him I’d come pick up the Jeep and do the job myself. Not once did he mention the vehicle was already taken apart. That would’ve been the right time to let me know.

Long story short, they charged me nearly the same amount just to figure out the part was wrong as they would have to actually repair the Jeep. I ended up with a torn-apart vehicle and a ridiculous bill — all without proper communication or transparency.

Do yourself a favor and make absolutely sure you know what you’re getting into before dealing with this company. Hands down the worst experience I’ve had with any auto repair shop.

Cameltoe C.

I had exzaust work done on my 68 ford f 250 theses fine gentlemen did an amazing job I couldn't be happier and you can't beat the price these guys are great professionals I will definitely use there business again 💯

Lukas K. A.

All around the best in the area. Excellent customer service, knowledgeable mechanics and affordable prices

Vicki R.

We so appreciate the years of great customer service we've received from Colville Auto! James and the entire staff have always been upfront and honest with us. One time they even stopped me from having the same work done twice. I was getting ready for a trip and forgot we'd had the work done in the Spring and called to schedule it before my trip.

Last Summer right before an important trip, our Dodge wouldn't start for the first time ever. Even though they were booked up they allowed us to have it towed there and said they'd try to run diagnostics between jobs. They said they'd do their best but didn't want to make any promises on getting the repairs done before our trip because they were already booked.

They were able to run the diagnostics and determined it was the computer. They even made a few calls for us to see which Dodge dealerships had time along with the estimated time it would take and cost of repairs. Even when they knew they wouldn't be able to get the repairs done for us, they were still looking out for us! This is why they've been our repair shop for 15-20 years! Thanks James, Trish and Gary abd the rest of the crew!

Vicki Ryan

Jeremy L.

Great guys here. They will always take care of you.

Ms T.

My two young adult daughters visited the shop recently looking for advice on their overheating vehicle. After 5-10 minutes waiting to be acknowledged by the men chatting at the counter they were informed that it's a month out and they should go somewhere else. Yes, we surely will.

Kathryn J.

Thank you Gary, and Colville Auto Repair!
Wonderful Customer Service and Repair work!
Efficient, Helpful, Honest, and Helped us out in a bind.

Jennifer H.

I would recommend them to anyone looking for honest, reliable and professional mechanics. They had to order parts for my repair and kept me in the loop the entire time as to when the parts were coming in and when to schedule the repair. On the scheduled day, they got my car in at the scheduled time and had the work complete under the estimated time. (Estimated to take 3 hours and was completed in just over 2.) I’ve had nothing but good luck with them, and will return to them for any future maintenance or repairs on our cars.