Beaches Energy Services - Jacksonville Beach, Florida

Hallie Y.

My power was turned off unannounced by beaches energy because they could not get a reading on the meter. I was told that until I had an electrician come out at my expense, they will not turn the power back on. This was all after they had turned it off without warning. I had an electrician come and I am being forced into signing a liability waiver for them to turn on my power. I have a 9 day old baby in my home. The after hours crew came to my home and argued with my husband about if we had attorneys involved instead of getting to work getting the power back on.

Ashliegh B.

Their system is the most frustrating and difficult thing. Trying to login and pay your bills should not be so time consuming and difficult. They make your password change and update their system and have two different logins to make payments. It's a headache to say the least.

I'm giving the two starts bc the people are kind and helpful.

jim B.

My lights were on and everything in the house worked except the water heater and the heating element part of the dryer (the tumbler worked). I suspected a problem with my panel. I called first electrician who said I had a bad panel and gave me a quote of almost $5K. I didn't trust them. i called a second electrician and within 2 minutes he identified the problem was feed from the city. I called Beaches Energy and they promptly came out ,verified it was their fault and fixed the problem in the rain a half block down. Fixed it. Great. Problem is, I paid for 2 electricians and Beaches Energy, although at fault, say they don't have a method of reimbursement or crediting my account. Spoke with 2 people, and although nice, were not able to offer a satisfactory solution. They said "Call us first". Of course, if there is no power to the house, one would call them first. If the lights are on and almost everything works, I'd say most people wouldn't think to call them first. They need to compromise. I pay thousands yearly.

Jena H.

Their “emergency line” is the exact opposite of an emergency— takes forever to get someone on the phone (currently been on hold for 20 minutes) with zero updates on place in line and no online services to easily report an outage. I miss JEA and their efficiency.

Chuck W. (.

⭐ (One star feels generous for what I've experienced.)

I am utterly dismayed and disappointed with Beaches Energy On an extremely cold night, after I had paid $300 of a $330 bill, they decided to disconnect my electricity. This decision wasn't just inconvenient; it was a blatant disregard for basic human decency.

As a Marine veteran who served two tours in Iraq, I've faced tough situations, but never did I expect to be treated with such disrespect by a utility provider at home. The amount in question, a mere $30, apparently outweighed any consideration for my service to this country or my current situation.

To Beaches Energy, let me be clear: your actions were not just heartless, they were disrespectful to a loyal American. This isn't just about a missed payment; it's about a fundamental lack of empathy and respect for customers, especially those who have served their nation.

I urge anyone considering [Electricity Provider] to think twice. They've shown a complete disregard for loyalty and the sacrifices made by veterans. A company that treats its customers, particularly veterans, with such contempt does not deserve your business.

Kelsey K.

They scam! Double charge then make you wait on your money their billing department needs to be investigated. JEA got sued for the same practices they are doing. I would give less then 1 start to this company. Absolutely the worst energy company in the state of Florida. They’re average bill is 450 dollars for a regular size home! They are absolutely scamming the people. Working with city leaders to get rid of this scam.

Robert T.

Dave and Dave was very professional and always talked in a calm voice(!!!) They installed several lights in our dining room, foyer and outside. The was ver clean and put the trash in the garbage(!!!) David and David provided outstanding customer service. I Thank Beaches Electric for a job well done(!!!)

jessica H.

Bridget is the SWEETEST!!!! Her customer service is incredible & made everything so easy for me! 🤍