Merli Automotive - Torrington, Connecticut

Mike &. L. P.

Unbelievable service, extremely fair and honest. Unfortunate pleasure of doing business.lol. Do not hesitate to give them a call for any of your towing or rescue needs! Local and family owned makes it a 110% positive experience. Thank you!

Chef A.

Dillan, is a great guy.
Took care of me. I wish I didn’t need the help but I am satisfied with the quality of service and professionalism, I received. The State Trooper, was top notch as well.

Anthony L.

Absolutely awesome company!! They got to me fast and professionally put my lowered car onto their flatbed no problem! Extremely fair pricing! I won’t call anyone else when I need help! Thank you for your service!!

Sophia T.

Merli Towing came through for me. Great service, and price was good. Jason was kind and courteous and very experienced getting the job done. Probably not the easiest tow ever, but he did it all calmly and professionally. Dan Sr. who took my calls was also pleasant and professional. I appreciate this business and would highly recommend. Thankyou guys!

Donna W.

Excellent service and professional drivers. Fast and quick response. Plan of service with complete laid out plans, towed our truck and camper back home even when it was over 300 miles away. Also would like to mention their beautiful trucks.

E S.

Awesome service, my vehicle was carefully secured and towed to my destination with good timing and a smile, which is such a relief in an emergency. Would highly recommend, thanks Merli Auto!

Edward P.

Totally dissatisfied with their service! I'm not going to go into details, but I will state that this was the worst experience I've ever had with any service! Very unprofessional staff and my vehicle sustained more damage then what initially happened during the accident!

Warren L.

I needed a local tow for an AWD vehicle. First they sent a hook truck instead of a flatbed even though I specifically said my car was AWD.
After another wasted 30 minutes they got a flatbed to me. Upon getting the car to its destination I had realized that the driver had improperly put the straps through my alloy wheels, instead of around the tires as a competent driver would have. As a result the straps damaged my wheels.
When I brought the issue up to the owner, Dan Merli, he agreed that they were at fault and agreed to pay for the damage, sending me to a specific wheel repair shop that was almost an hour away to take car of the damage.
When I returned to Dan Merli with a bill from the repair shop, he refused to pay for it and proceeded to tell me a whole bunch of lies. These lies included that he never approved of the repair, that I had different wheels on my car when it was towed, and that he was not legally responsible for any damage that happens during a tow.
Apparently his insurance company did not agree with him, because in the end they paid the full price of the repair. I gave Dan every chance to take care of it without getting insurance involved, even inconveniencing myself to do so.
Dan Merli is a liar and a cheat.

Edit: Dan also seems to think that $2000 Enkei wheels are “cheap,” just going to show how little he knows about cars. He also seems to think that his customers having 2 different color wheels on their car as a result of his driver’s incompetence is acceptable. The wheel shop he sent me to said if they didn’t refinish all 4 that they would never match again, they even pulled the paint code to get them looking as close to how they were before the tow driver damaged them… That was their course of action to fix Merli’s mistake. But I guess Dan doesn’t care about his customer’s cars looking like they did before his incompetent drivers damaged them.